Client Testimonials

Stephen Sloss, Director, Adult Services, Blackburn with Darwen Borough Council
 

Without a word of a lie, your course was the best day’s training that I’ve ever had. I have not had a single meeting since then that hasn’t gone the way that I wanted it to!

I have felt for a long time that my salary didn’t match my responsibilities and, using the skills that I learned from you, I had a meeting with my boss who, after listening to my case, gave me a promotion. As you can imagine, I am thrilled to bits!

Comments from a middle manager who attended Influencing with Skills in early 2006
 

Interesting, helpful, interactive, professional, motivating, participative, exciting, insightful, challenging, well presented, intellectual, thorough, valuable, stimulating, fun and powerful.
 

Comments made by participants when giving feedback following workshops run by Jim Maxon for the States of Jersey:

“Thank you for a really interesting and well run course. The planning, effort and delivery were excellent and well thought through. Professor Maxon obviously knows his topic and was able to share this knowledge in an engaging manner.”

“An excellent course which has provided me with tools and approaches to develop myself both at work and socially. It has provided me with increased self confidence.”

“I really enjoyed this course and will be recommending to my manager to send some of my colleagues on it. The tutor was excellent and I look forward in the future to meet him on future courses.”
 

I wanted to say on behalf of everyone at the ASC a huge thank you for making the Friday morning of our York Away Day very enjoyable – you really helped set the scene for us on the Myers-Briggs profiling and this was much appreciated by us all.

We felt it was a very successful morning and you really helped to create a supportive, open and honest environment in which staff felt that they could further explore and share their individual profile types.”

Trudy Birtwell, Learning & Resources Manager, Academy for Sustainable Communities
 

The brief was to try to learn from our experience of implementing a two year major programme in HR at Shell. Jim Maxon stepped in and helped us considerably in framing the brief, engaging with key stakeholders and distilling the essential learnings we could take forward to improve future initiatives. A job well done in short order. Thanks Jim.

Roger Wotton, Former Value Assurance Manager Shell International
 

Jim has worked with us on a range of organisational development assignments in recent years. His contributions have had a real and lasting impact upon organisational performance.

Phil Badley, Assistant Chief Executive HR, Stockport Metropolitan Borough Council
 

 I worked with Jim as my mentor over a 9 month period. His knowledge and person centred approach to assisting me in my quest to develop myself further were invaluable. In the time we worked together I grew in confidence and ability – and gained some insights and practical tools which are helping me to be an even better manager.
 

     Kim Webber, Assistant Chief Executive Policy and Performance,
West Lancashire District Council

We have an on-going relationship with Jim Maxon for several years, the nature of which has been concentrated on team building and facilitation toward specific strategic targets. We have found his work to be of the highest standard in terms of both content and delivery and have benefited from his wide experiences of different businesses. Jim has successfully operated at all levels within our business.

Patrick Martell, Managing Director, Clays Ltd (part of St Ives plc)

 I have worked with Jim for many years now both at First Direct and now at Orange on many different projects from designing and running MBA level development courses for First Direct to team building and restructure work at Orange. The input and contribution at the strategic level down to facilitation and holding up a mirror to our sometimes self indulgent assumptions has always been first class – if at times straight to the point – as befits an honorary Yorkshireman!
 

Graeme Nixon, former Director, Orange Customer Service,
now Managing Director, Direct Channels, Barclays Bank plc

Jim’s supportive and challenging style allows teams to think outside their comfort zone in an environment where learning is part of the facilitation. His depth of academic knowledge and operation experience allows Jim to add value in all aspects of strategic planning, facilitation and problem solving, he truly lifted the mist on some big issues for me and my team.

Raymond Pettitt, former Head of Operations Support, Orange Customer Service,
now Customs Services Director, Retail Banking, Barclays Bank plc

Maxon Associates were an important enabler to help us introduce culture change across our Customer Service operation in the UK. The facilitation and support with the middle and senior management teams has been relevant, appropriate, and most importantly, delivered tangible results.

Karen Ingham, Head of Process Management (UK), Orange Customer Service

The programme of postgraduate courses that first direct has put in place over the last few years for its managers has been a significant success as a result of a series of important contributions. Prime amongst these has been the role played by Dr Jim Maxon. His engaging, well-informed delivery style is further enhanced by his ability to reference from a wide range of relevant personal experience both as a manager and a consultant. Ultimately though, it is his desire to stretch and challenge that brings the best out of the manager groups with whom he has worked.

Alasdair Kelly, former Postgraduate Programme Director, first direct,
now Principal Consultant, Atkins Management Consultants